A heartwarming incident unfolded recently at the Duroflex Exclusive Brand Outlet at Jain Enterprises in Tumkur, showcasing extraordinary customer service. During a routine visit, the Managing Director (MD), Mr. Mathew Chandy, CEO Mr. Sridhar Balakrishnan, and AGM Mr. Suraj S went above and beyond to ensure customer satisfaction.
When customer Mr. Kariyanna urgently needed Duroflex Strength Plus and Propel Plus mattresses, along with a Protector and Pillows, the EBO staff quickly arranged for supply. However, recognizing the urgency, the top management trio personally intervened to ensure timely delivery.
Mr. Kariyanna's substantial order of three mattresses, a protector, and pillows received direct attention from the management, impressing him with their dedication. This gesture not only simplified the process but also guaranteed complete customer satisfaction.
Tumkur's area sales manager, Mr. Manoj, also played a crucial role in orchestrating the seamless delivery process. In an interview, Mr. Yugal Parmar of Jain Enterprise praised Duroflex's proactive approach, emphasizing how such actions build strong customer relationships and brand trust.
This incident exemplifies how management's personal involvement in critical situations can significantly enhance customer satisfaction. Duroflex's commitment to customers and their seamless buying experience resonates strongly within and beyond the Tumkur community.